Unity Hub Support Terms and Conditions
1. Design Changes:
1.1. Unity Hub provides one support call per month to assist with design changes on the client’s website that were originally done by us. These changes may include but are not limited to:
- Alterations to existing design elements such as color schemes, fonts, and layout.
- Adding or removing sections on the website.
- Revising graphics or imagery within the website.
1.2. Major design overhauls or extensive redesigns beyond the scope of the original project may require additional charges and will be discussed with the client before implementation.
2. Adding New Employees:
2.1. Unity Hub will assist clients with adding new employees to their website, including configuring and setting up their booking settings and adding their profile to the website.
2.2. This support covers the initial setup of employee profiles and booking settings. Additional support may be required for ongoing management or updates to employee information.
3. Content Changes:
3.1. Clients may request changes to website content such as text, images, and other media during the support call.
3.2. Unity Hub will facilitate content changes within the scope of the original project. Any significant content updates or additions may require additional charges.
4. Troubleshooting:
4.1. Unity Hub will address and troubleshoot any technical issues or features that are not functioning as intended on the website.
4.2. This includes investigating and resolving issues with booking functionality, contact forms, navigation menus, and other website features.
5. Exclusions:
5.1. Support calls do not cover services outside the scope of the original project agreement, including but not limited to:
- Custom development work not included in the initial website build.
- Third-party integrations or plugins not provided by WellnessUnityHub.
- SEO optimization or marketing services.
6. Scheduling Support Calls:
6.1. Clients may schedule their monthly support call by contacting Unity Hub via email or phone. Calls will be scheduled based on availability and may be subject to change.
6.2. Support calls must be scheduled at least 48 hours in advance to allow adequate time for preparation.